My Password Protect will not get passed the "loading" phase.
I reported this to AVG on 24th Aug (Case number 11467178). The operative uninstalled and reinstalled Password Protect for me but the same problem occurred. I was told she had to raise this up a level and to expect an email reply within 48 hours.
After 7 days with no response I contacted them again and was told this would now be "prioritised".
I have now waited 3 more days and no reply. I am not impressed.
I am inclined to cancel PP and ask for a refund and compensation for my trouble.
Do I still need Password Protect or is it included in the paid for AVG?
Hello Lesley,
We sincerely apologize for the delay.
We've checked and we can see that your case, which has been prioritized to 'High' is currently under the review of our highest level of support.
They'll get back to you with the resolution as soon as possible. We request your patience and cooperation in this regard.