Hi Tony,
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Hi AVG,
I get a "your account has been breached" message, please change password etc.
Clicking RESOLVE hangs the computer.
Restart computer (windows 10, all updates, latest versions) and open Password Protection.
The breach appears as the top line, but clicking on it gives an error message requiring re-scan.
Re-scan as requested, the breach remains. Click on the breach, and no source website or application is listed, just "change your password at my@emailaddress.com"
Click OPEN and a browser home screen opens - no particular website - so the source of the breach is a mystery.
Any similar experiences or solutions to track a real breach or an error?
Tony
Hi Tony,
Thank you for reaching us and we'll be glad to assist you further.
Please share us the screenshot of the message, so we can check about this.
Refer the article to create a screenshot: https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Keep us posted!
Thank you for sharing the screenshots.
I have sent an email with the steps to connect to our remote experts to check your PC and the file.
Please check the email and follow the steps as instructed.