I also have the same issue and have tried the 'stop start' using services.msc and modify 'Repair' but no luck - i have purchased but under My AVG in AntiVirus Free (which is logged in), it just says 'Purchased Install now' - I click on this and nothing happens and cannot find anywhere to install from - your instructions i received on email say that i do not need to install as when logged in it syncs automatically confused. Please advise?
Liam, Have a look @ this AVG article (https://support.avg.com/SupportArticleView?l=en&urlName=Password-Protection-FAQs).
AVG Guru
Avinash: I am in the same situation as Rudolph. Your suggested solution to Liam did not work for me. Thanks for your help.
Hello,
I have the same problem. I have an Internet Security account activated but am having difficulty activating the Password Protection. I have tried the method of stopping and starting in the instructions below but did not help. The AVG Internet Security keeps on asking me to buy the Password Protection as it is not recognising the purchase.
I tried to connect online chat all day today but no luck connecting to anyone. I am outside of US and UK so cannot call the support number. Please help.
…
I apologize for any inconvenience this may have caused. I would request you to restart the AVG AntiVirus service to resolve the issue with AVG Password protection.
Click Start , click in the Start Search box, type services.msc , and then press ENTER.
In the services list, right click on AVG Anti Virus service and select Properties.
Then click on 'Stop' and 'Start' it again.
I have had exactly the same problem as all of these guys i.e. all I get is an invitation to purchase something I thought I'd bought just ten minutes before, and the Stop/Start routine hasn't worked. I'm using W7 and my browser is Firefox. Please can you help?
Dave M
You are most welcome, Liam.
We're glad we were able to put you at ease. If you need anything else, do not hesitate to let us know.
Avinash: I am in the same situation as Rudolph. Your suggested solution to Liam did not work for me. Thanks for your help.
I have had exactly the same problem as all of these guys i.e. all I get is an invitation to purchase something I thought I'd bought just ten minutes before, and the Stop/Start routine hasn't worked. I'm using W7 and my browser is Firefox. Please can you help?
Dave M
Hello,
I have the same problem. I have an Internet Security account activated but am having difficulty activating the Password Protection. I have tried the method of stopping and starting in the instructions below but did not help. The AVG Internet Security keeps on asking me to buy the Password Protection as it is not recognising the purchase.
I tried to connect online chat all day today but no luck connecting to anyone. I am outside of US and UK so cannot call the support number. Please help.
…
I apologize for any inconvenience this may have caused. I would request you to restart the AVG AntiVirus service to resolve the issue with AVG Password protection.
Click Start , click in the Start Search box, type services.msc , and then press ENTER.
In the services list, right click on AVG Anti Virus service and select Properties.
Then click on 'Stop' and 'Start' it again.
Hello Dave,
I understand the inconvenience caused. I have sent you an email, please follow the email instruction to connect with us remotely. We will check with your installed AVG program and we will help you to fix the AVG Password protection issues as quickly and effectively as possible.
Best regards,
Alok.
Tony, I would request you to contact our technical support team (http://avgclick.me/AVGtechnical) or start a new post to assist you further.
I have the exact same problem as Liam. Stopping and Restarting the AVG AntiVirus service (several times) did not resolve the issue. Very Frustrated. PLEASE HELP
Hello Robert,
I understand that you have purchased AVG Password protection but experiencing issues with it's activation. I request you to share a screenshot of your AVG Internet Security/AVG Console to assist you further. You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
Hello Yuri,
I'm sorry to hear that you're experiencing issues with AVG Password protection activation. I have sent you an email, please follow the email instruction to connect with us remotely, we will check with your installed AVG Internet Security and we will help you to activate your AVG Password Protection as quickly and effectively as possible.
Best regards,
Alok.
I also have the same issue and have tried the 'stop start' using services.msc and modify 'Repair' but no luck - i have purchased but under My AVG in AntiVirus Free (which is logged in), it just says 'Purchased Install now' - I click on this and nothing happens and cannot find anywhere to install from - your instructions i received on email say that i do not need to install as when logged in it syncs automatically confused. Please advise?
Hello, Rudolph.
I would like to appreciate your efforts but regret to hear the issue persist. I have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Liam, Have a look @ this AVG article (https://support.avg.com/SupportArticleView?l=en&urlName=Password-Protection-FAQs).
AVG Guru
yup, that worked, might wanna put this in the support page the previous user linked me to cause it immediatly put the shortcut on my desktop, thanks for the speedy response you guys!
I just purchased avg password protection, but I can't seem to activate it, I have followed all of the given instructions, and all I'm able to get to is the buy page for it. 