Hi, Ed
We will help you in this.
Could you share us the screenshot of the error message?
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
My AVG Password Protection shows subscription cancelled. How do I activate AVG Password Protection?
I managed to PrtSc. I followed the instructions to uplad the image it didn't work. Is there an email I can send the file image?