Hello Inga,
Thank you for reaching us through this channel.
We sincerely apologize for the difficulties you are currently experiencing.
We will certainly look into it and help you.
As it is not recommended to share your order/subscription, account information over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.
Why is my paid subscription not showing as a paid subscription in the My Account List?
Also I still have not been able to load it. I have internet security installed on my computer.
Hello Inga,
Thank you for reaching us through this channel.
We sincerely apologize for the difficulties you are currently experiencing.
We will certainly look into it and help you.
As it is not recommended to share your order/subscription, account information over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.