AVG PC Tune Up 2015

Hello Caled. I really apologize for the inconvenience. In order to speed up the resolution for this issue, I have sent you an email. Please check your inbox and you will be just fine. Thank you.

CAN ANYONE HELP!?!?

I have downloaded and used AVG PC Tune Up 2015 onto my laptop and it has worked wonderfully. So I thought I'd go onto the family computer (which is very slow) and use this program to speed it up. I thought all had gone real well with the computer speeding up quite noticeably, UNTIL my dad went onto the computer and he couldn't find any of his folder or files! LIKE MANY MANY YEARS WORTH!! :O :S :(

I used the 'find and delete all duplicates' option and it seemed reasonable when it told me it had found 21.43 GB worth of duplicates and so I went ahead and deleted them, also selecting to clear the recycle bin. Did this delete nearly all our stuff? After searching the computer we found a few things which might have been the duplicates, so its deleted our stuff and left the duplicates!?

I've tried the 'recover files' also from AVG but it can't find anything worthwhile. Brought it to a proffessional computer shop and they've found a little bit of stuff on 'C' drive but the other hard drive is wiped absolutely clean :( :(

THIS IS OUTRAGEOUS!! I have since promptly deleted AVG off my laptop until someone can tell me whats going on.......
 

Hello Caled. I really apologize for the inconvenience. In order to speed up the resolution for this issue, I have sent you an email. Please check your inbox and you will be just fine. Thank you.