AVG PC Tune Up not working after I install and update AGG Internet Security

General discussion
8

Hello Zach,

We will work together to sort this out.

Are you unable to open AVG PC TuneUp or get any error message(White screen or any error code) when you try open the application?

9

Still does not work. Sorry for the late resposne. I tend to come back to thing way later after I get annoyed. But then I remembered I am still paying for this service and it is not working

10

I reran the cleaner tool and it works now as far as I can tell. Thank you for your help. If the problem persists I will be sure to get back to you guys.

1

So I have not been able to run AVG tune up. I have followed the steps of using the AVG clearing tool and that didnt work. when I go into "Uninstall or change a program" and select "change" it pops open the installer but cuts out and gives me an error message (0xe001f94e).

After I had used the cleaning tool AVG tune up was up and running fine. but after I installed the Internet Security portion of AVG, the PC Tune Up program will not work. I notice that it is running in the background via Task Manager but I can not get Tune Up to pop up.

2

You're most welcome Zach,
I'm glad to hear that the issue has been resolved. Feel free to contact us again if you need any further assistance.
Regards,
Alok.

3

I reran the cleaner tool and it works now as far as I can tell. Thank you for your help. If the problem persists I will be sure to get back to you guys.

5

Thank you for the confirmation Zach,
The issue might be because of old/previous AVG TuneUp traces. I request you to run AVG Remover tool (which is different from AVG Clear tool), select AVG PC TuneUp > remove > reboot your computer once.
After that, please follow the instruction to download/install/activate AVG TuneUp.
Regards,
Alok.

7

I do not get any error codes or white screen. When I try to run tune up nothing happens.

4

Hello Zach,

We will work together to sort this out.

Are you unable to open AVG PC TuneUp or get any error message(White screen or any error code) when you try open the application?

6

Still does not work. Sorry for the late resposne. I tend to come back to thing way later after I get annoyed. But then I remembered I am still paying for this service and it is not working