Hi Barry,
We understand your concern.
Please accept our apologies for the inconvenience caused.
We are currently aware of this issue. Our developers are diligently working on it.
However, we do have a workaround which will resolve the issue for now.
We have offered our additional support through email. Please check for the email and connect back to us as soon as possible.
Thank you.
Like many others here I experienced (and am experiencing) the same problems with the most recent AVG tune-up update i.e. the message "Windows cannot find C:/Users/ etc. etc. - Make sure you've typed the name correctly then try again". On my PC this affected Adobe, iTunes, Real Player and, more seriously, Microsoft Office. I currently have no access to any document in the Microsoft Office suite. My experience over the years of dealing with AVG has been a very good one but this is a monumental screw-up that needs to be resolved as soon as possible. In addition, when the issues came to light on my PC last night, I had no idea that it was down to the AVG tune-up upgrade and spent a considerable amount of time trying to get to the bottom what had happened and figure out what was wrong. I discovered what had happened via a telephone conversation with my Girlfriend this morning who experienced similar issues. We narrowed it down to both of us having the AVG tune-up update yesterday and came on to the board here and discovered what the problem was. There are probably many people who are still unaware of what has happened to their PC's and who haven't thought to check here to find out if the problem was AVG. This is totally unacceptable - an email should be sent immediately to all Tune-Up all customers informing them of what has happened. It would have saved me considerable frustration and worry last night while I was attempting to discover what had gone wrong and why programs and applications which had been working perfectly a couple of hours earlier were suddenly producing the message above when I attempted to open them. Can you please advise definitively when we are likely to see this being fully resolved ?
Hi Barry,
We understand your concern.
Please accept our apologies for the inconvenience caused.
We are currently aware of this issue. Our developers are diligently working on it.
However, we do have a workaround which will resolve the issue for now.
We have offered our additional support through email. Please check for the email and connect back to us as soon as possible.
Thank you.