No, I do not have AVG Zen installed on my pc. I had a trial AVG Protection which I have now uninstalled and the problem is still the same unfortunately.
Hello Birgit.
Thank you for contacting us. Do you have AVG Zen installed on your PC?
I have installed AVG PC TuneUp on my pc notebook and would like to install AVG AntiVirus which I have just bought but it is not possible for me to download. I get the information that AVG AntiVirus is not compatible with the other AVG item. Can you help me please.
Oh I see now that it is AVG Zen. So what to do?
No, I do not have AVG Zen installed on my pc. I had a trial AVG Protection which I have now uninstalled and the problem is still the same unfortunately.
Hello Birgit,
Thank you for confirming that you have installed the Zen version.
To remove it please use our AVG remover tool.
1) To download the AVG remover tool please click on this link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
Hello Birgit.
Thank you for contacting us. Do you have AVG Zen installed on your PC?
- Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.
As per our record, you have purchased the license for AVG antivirus and AVG PC tuneup.
To download, install and activate AVG antivirus, please follow the instructions mentioned in this link: http://avgread.me/1DXPL5z .
To download, install and activate AVG PC tuneup, please follow the instructions mentioned in this link: http://avgread.me/1ERJxSd .
Please feel free to contact us should you need any assistance.