AVG PC TuneUp asking for password NOT my account Password

General discussion
3

Hello Phyllis,

I understand this must be upsetting.
I request you to get our additional support who can fix all the issue that you mentioned here.
An email instruction has been sent which will help you to get connected with them.
If the email is not found in inbox do check in spam and junk folders.

1

Hi, I renewed my AVG Internet Security and have had problems since. I couldn't do a backup but this has now be corrected. I can log into my AVG account but when I try to connect with AVG PC TuneUp it is asking for a password I tried my account password but it isn't accepted.
I was able to open it before I renewed AVG but after that it was showing that Browser Protection disabled  was I don't know if I did something wrong while trying to work this out but I am getting confused. Waited 20 minutes for online chat to try and rectify the problem. Also I seem to have products that I have paid for but can't activate.

2

Hello Phyllis,

I understand this must be upsetting.
I request you to get our additional support who can fix all the issue that you mentioned here.
An email instruction has been sent which will help you to get connected with them.
If the email is not found in inbox do check in spam and junk folders.