Thank you for providing the screenshot of the interface of AVG PC Tuneup that shows the @BW_PRODUCT_NAME_VERSION
For this issue, we request you to completely reinstall AVG PC Tuneup once using AVG remover tool and check whether the issue persists.
Please follow the AVG remover tool instructions mentioned in this article: http://avgread.me/1DEtNP0 and to install AVG PC Tuneup, please follow the instructions mentioned in this link: http://avgread.me/1ERJxSd .
Cesar,
Thank you for providing the information, it seems that there is some older traces left and cause this issue. In order to assist you better, we have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you!
Hi Balasubramanian,
I am attaching the screenshot image.
exactly the same here, tried evvery remover from your site, cleared registry etc. for hours.
Is that issue resolved? How?
I have a paid AVG PC Tuneup which I installed completely on my computer windows 7 upgraded to windows 10 , I am getting a @BW_PRODUCT_NAME_VERSION . All the functionality of AVG PC TUNEUP is not working. I tried to uninstalled (Removed) and reinstalled several times still getting the same problem.
This may help I installed it successfully on my other computer windows 8 upgraded to windows 10. I did not get @BW_PRODUCT_NAME_VERSION and all all its functionality is working properly.
exactly the same here, tried evvery remover from your site, cleared registry etc. for hours.
Is that issue resolved? How?
Yes I did uninstall and install, folowing your instructions, I get the same results with @BW_PRODUCT_NAME_VERSION. The screenshots I gave you came from it.
Maybe it is windows 7 upgraded to windows 10. The other software AVG INTERNET SECURITY insialled successfully and working.
Anyway I am attatching my computer system information maybe you can come out something on it.
Hello,
May I know if you're trying to install AVG PC TuneUp paid version. If possible please share a screenshot of the error message to assist you further. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot). You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
Thank you for providing the screenshot Cesar.
We could see that you have installed the latest 2016 version of AVG PC Tuneup and the optimization needs to be done.
Do you mean that you couldn't perform the functions of the PC TuneUp?
When you click on Maintenance, do you get any window opened up with scanning progress ongoing?
Hi Balasubramanian,
I am attaching the screenshot image.
Sorry to know that, some of the components of AVG PC Tuneup isn't working.
Did you follow the remover tool instructions and installed the PC tuneup program as mentioned in the previous reply?