Hello Ed,
We apologize for the inconvenience caused.
Kindly follow the below steps to resolve AVG UI resolution issue.
1. Right click on an empty area of your desktop and choose Personalize.
2. Click on the Display link at the bottom left corner .
3. To Select a DPI Size . Choose a size that you desire. Here are three choices .
4. Smaller - 100% = 96 DPI(Pixels/Dots Per Inch)
5. Medium - 125% = 120 DPI (Pixels/Dots Per Inch)
6. Larger - 150% = 144 DPI (Pixels/Dots Per Inch.
7. Choose the smaller one that is 100%
8. Click on the Apply button.
9. Click on the Log off now button.
Please do not hesitate to contact us again if you experience any difficulties with the steps above or if you have any other queries.
Thank you.
hello xavier, did you solve the problem.
i got this problem too - i like to run all avg programs without scaling for high dpi.
i can read in the thread that the support has a hard time to understand that you want to keep the 125% settings system wide and only for avg it should use 100%.
This is not the solution because it changed all programs sizes smaller. Again the problem is the I use large display setting and AVG first start screen fits ok, perfect . It's entire area can be seen and items selected. Then when fix performance is clicked that next screen will not show fully on the screen. Same AVG product but its second screen PC Tune up cannot be totally seen. Making all my screen settings all smaller is not a fix.
Hello Ed,
We apologize for the inconvenience caused.
Kindly follow the below steps to resolve AVG UI resolution issue.
1. Right click on an empty area of your desktop and choose Personalize.
2. Click on the Display link at the bottom left corner .
3. To Select a DPI Size . Choose a size that you desire. Here are three choices .
4. Smaller - 100% = 96 DPI(Pixels/Dots Per Inch)
5. Medium - 125% = 120 DPI (Pixels/Dots Per Inch)
6. Larger - 150% = 144 DPI (Pixels/Dots Per Inch.
7. Choose the smaller one that is 100%
8. Click on the Apply button.
9. Click on the Log off now button.
Please do not hesitate to contact us again if you experience any difficulties with the steps above or if you have any other queries.
Thank you.
hello xavier, did you solve the problem.
i got this problem too - i like to run all avg programs without scaling for high dpi.
i can read in the thread that the support has a hard time to understand that you want to keep the 125% settings system wide and only for avg it should use 100%.
Hello Thomas,
Do you mean that you couldn't adjust the screen resolution as per the instructions provided by Sreedevi in her reply above?
Hello Thomas,
Thank you for providing us the screenshot of the issue.
I have sent you an email with further instructions to be followed to get our additional support. Please check for the email on spam or junk folders if it is not present in the inbox.
Thank you.
This is not the solution because it changed all programs sizes smaller. Again the problem is the I use large display setting and AVG first start screen fits ok, perfect . It's entire area can be seen and items selected. Then when fix performance is clicked that next screen will not show fully on the screen. Same AVG product but its second screen PC Tune up cannot be totally seen. Making all my screen settings all smaller is not a fix.
We have sent you an email containing the instructions to have a better assistance in fixing the issue. Please feel free to contact us for further assistance.
no, thats not what i mean.
those instructions are simply unusable to achieve what i want.
sreedevi provides how to changed the dpi settings systemwide, so everything gets 100%.
i want to have 125% systemwide and 100% only on all avg products.
for the main program i solved the problem by navigating to the folder:
C:\Program Files (x86)\AVG\AVG PC TuneUp
and right click a bunch of exe files telling them in the combatibility tab to disable display scaling on high dpi settings.
however if i click the avg tuneup icon in the taskbar it shows up 125% info box
also some subprograms are still shown in 125% e.g. if i want to clean browser data this part is shown up scaled (if i fire up the BrowserCleaner.exe alone its shown in 100%).
Hello Thomas,
Please provide us with the screenshot of the exact issue so that it will be more better to analyze the issue and assist you accordingly. Please follow the instructions on the article http://avgclick.me/getscreenshot to attach the screenshot.
Thank you.
I also tried what you suggested to @ed and it didnt work either. everything is small.