Hello Cristi,
Sorry for the inconvenience caused. Are you using a paid or trial version of AVG PC Tune Up? Are you able to defragment your SSD without any difficulties? Thank you.
Cristi,
We sincerely apologize for the difficulties you are currently experiencing.
Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
- Click here to www.avg.com/filedir/util/AVG_SysInfo.exe download the AVG SysInfo tool.
- Run the downloaded tool.
- Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the data.
- Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with extra information.
- Fill in your email address, and then click Send output.
- Reply to this email and let us know that the data has been successfully sent. Please do not modify the email subject.
We will analyze the received files and provide you with further information.
Please feel free to contact us for any further assistance. Thank you.
I have a problem with AVG PC TuneUp.
I installed an SSD in my computer but I also have connected my old HDD.
Now I can't defragment my HDD because it detects it as an SSD.
Is this problem known or only I am having it ?
Thanks.
Hello.
I did what you told me.
I hope you can fix this bug.
Thank you.
Thank you for sending us the information.
Upon checking your record, the level two escalated case reference is 02778128.
It will be analyzed by our senior level technicians and they will communicate to you only via email.
Please check for the email on spam or junk folders if it is not present in the inbox.
It will take some time for them to send you the email, may be in a day or two, your patience is much appreciated.
Hello Cristi,
Sorry for the inconvenience caused. Are you using a paid or trial version of AVG PC Tune Up? Are you able to defragment your SSD without any difficulties? Thank you.
Cristi,
We sincerely apologize for the difficulties you are currently experiencing.
Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
- Click here to www.avg.com/filedir/util/AVG_SysInfo.exe download the AVG SysInfo tool.
- Run the downloaded tool.
- Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the data.
- Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with extra information.
- Fill in your email address, and then click Send output.
- Reply to this email and let us know that the data has been successfully sent. Please do not modify the email subject.
We will analyze the received files and provide you with further information.
Please feel free to contact us for any further assistance. Thank you.
Cristi,
Sorry for the inconvenience caused.
We kindly request you to please remove SSD from your system and then try to defragment HDD.
Please feel free to get back to us for further assistance.
Thank you.
Hello.
Sorry but I can't do that. I have my windows on the SSD.
That whould mean to install a windows on my HDD to defragment my HDD using AVG Drive Defrag.
That's just crazy.
Anyway, I'm sorry that it is not possible to use AVG Drive Defrag if I have both SSD and HDD.
Thanks for your help.