Hello Rick…
I understand how something like this can really try your patience. Upon reviewing your account, I see that you have purchased AVG Performance and it expires on 2016.9.15. Please be informed that you have purchased AVG Zen product and it has both AVG Protection and AVG Performance inbuilt in it. Since you have purchased AVG Performance only it will be active in your pc and AVG Protection will come as 30 days free trail http://avgread.me/1SoFlQq . Could you please conform us whether you have activated AVG Protection using AVG Myaccount? Please feel free to contact us back for any further assistance. Thank you.
just bought and installed avg performance on my computer, the performance pro says expired and web tuneup stalls at 73%. what gives with this?
was that the email I got about downloading from that
If the issue persists please do let us know. Thank you.
Hello Rick,
Sorry to hear that. I certainly understand your concern. I have checked your record and found that you have purchased our new AVG Performance program for multidevice. In this program we have introduced a concept called "ZEN NETWORK". When you install this program the first interface that gets installed is the AVG Zen interface. On this interface your performance component that is our AVG PC TuneUp program will get downloaded and installed. In your case only trial version of AVG PC TuneUp got installed. I would request you to follow my instructions to install the paid version of your program.
Sorry to hear that. I certainly understand your concern. I have checked your record and found that you have purchased our new AVG Performance program for multidevice. In this program we have introduced a concept called "ZEN NETWORK". When you install this program the first interface that gets installed is the AVG Zen interface. On this interface your performance component that is our AVG PC TuneUp program will get downloaded and installed. In your case only trial version of AVG PC TuneUp got installed. I would request you to follow my instructions to install the paid version of your program.
the back of the box from avg performance 2015 says gives me all the power of avg pc tuneup for my computer and then shows that I have avg zen also. The box also shows avg tuneup but on the avg screen it shows performance pro expired and when click, it starts avg pc tune up, and says to buy now at bottom of screen that trial period has expired. Also web tune up stalls at 73% install and get msg about Vprotect is not working and windows says to close program. I tried the loading from email and got same results. my computer is a windows vista. do I need to upgrade to windows 7
Hello Rick..
I understand how something like this can really try your patience. Upon reviewing your account, I see that you have purchased AVG Performance and it expires on 2016.9.15. Please be informed that you have purchased AVG Zen product and it has both AVG Protection and AVG Performance inbuilt in it. Since you have purchased AVG Performance only it will be active in your pc and AVG Protection will come as 30 days free trail http://avgread.me/1SoFlQq . Could you please conform us whether you have activated AVG Protection using AVG Myaccount? Please feel free to contact us back for any further assistance. Thank you.
I understand how something like this can really try your patience. Upon reviewing your account, I see that you have purchased AVG Performance and it expires on 2016.9.15. Please be informed that you have purchased AVG Zen product and it has both AVG Protection and AVG Performance inbuilt in it. Since you have purchased AVG Performance only it will be active in your pc and AVG Protection will come as 30 days free trail http://avgread.me/1SoFlQq . Could you please conform us whether you have activated AVG Protection using AVG Myaccount? Please feel free to contact us back for any further assistance. Thank you.