AVG Performance

Hello Alan. I am very sorry to hear that. Please be informed that you have purchased AVG Protection which comes under AVG Zen product. And instead of Performance you have purchase AVG PC TuneUp which comes under AVG Legacy product. Since you have purchased AVG PC TuneUp for single pc, you can use it only in single pc. Please review the below link http://avgread.me/1SoFlQq , http://avgread.me/1If7pzz . Please feel free to contact us back for any further assistance. Thank you.

Recently purchased AVG Protection in May 2015. It stated that I wold have a AVG Performance FREE. That was fine everything seemed to be working OK. On the AVG control panel it stated that I could upgrade to Performance PRO. I purchased that in June 15, 2015 and that purchase shows in my order history. Unless I'm doing something wrong it won't come out of the FREE part and update to the PRO.
Normally my granddaughter sorts out my problems as my knowledge of the workings of the internet is lmited. I can't do this at present as she is in China teaching young children English. 
How do I get the PRO version of the AVG Performance to update the freee version

Hello Alan. I am very sorry to hear that. Please be informed that you have purchased AVG Protection which comes under AVG Zen product. And instead of Performance you have purchase AVG PC TuneUp which comes under AVG Legacy product. Since you have purchased AVG PC TuneUp for single pc, you can use it only in single pc. Please review the below link http://avgread.me/1SoFlQq , http://avgread.me/1If7pzz . Please feel free to contact us back for any further assistance. Thank you.