Avg photo vault problem

Hello Jörg,

I understand the situation but you can unlock the vault using the first password that you have created while starting up the vault.
If you aren't sure with the PIN, it is not possible for you to restore the files or reset the PIN for the vault.

I manually moved encrypted pictures from a backup file to another devices ago vault. Now it says that these files have been protected with a different password than the one on my device. Unfortunately all passwords I tried didn't work. How can I restore those files now?
Hello Jörg,

I understand the situation but you can unlock the vault using the first password that you have created while starting up the vault.
If you aren't sure with the PIN, it is not possible for you to restore the files or reset the PIN for the vault.