Hello Bryan. My name is Shawn, and I am writing to you on behalf of AVG's Senior Support team. As per the email I just now submitted to you, I too am responding via forum, to confirm receipt of your received messages.
The experience you shared with AVG, was not the intended experience we wanted you to have had, and as I wrote by email, my intent to help make things right by you. I trust this matter is amicably resolved. If AVG can be of further help, please do not hesitate to contact us. Thanks, Shawn
Hi Bryan,
We apologize for the experience with AVG support.
I have checked your previous records and our senior level support has emailed you about the concern.
The refund was not processed, because the subscription has passed the 30-day refund policy and our associate has informed about the same via call.
However, the issue must have fixed in the recent updates in AVG Internet Security. To resolve your issue, I have sent an email to get connected to our senior remote experts.
Please check the email and get connected for further assistance.
We are looking you forward in making this experience right.
On February 10-12, 2019, I contacted AVG Customer service to inform them their paid product of AVG Internet Security was not working with Express VPN. An AVG tech employee remote accessed my computer to check assist me and confirmed there was an issue with AVG. I received a followed up with an email from Jaya Vishnu confirming this was a known issue. At that point I chose to use the free version of AVG. On November 30th, I called to cancel my subscription for the 2nd year since the paid version had not been working. I used the paid version for 2 months out of 24 months (prepaid for 2 years which I advise no one to do). Customer service promised me that I would receive an email regarding my refund request within 3 business days but no one from AVG ever got back to me. I called AVG today (12/15/19) to inquire about my refund request and I was advised the request was denied.
I am writing this review to give some insight about the poor customer service at AVG. If AVG is aware of compatibility issues I was having and I did not use the paid product, I feel as thought they should have refunded by for the 2020 unused protection period.
Hi Bryan,
We apologize for the experience with AVG support.
I have checked your previous records and our senior level support has emailed you about the concern.
The refund was not processed, because the subscription has passed the 30-day refund policy and our associate has informed about the same via call.
However, the issue must have fixed in the recent updates in AVG Internet Security. To resolve your issue, I have sent an email to get connected to our senior remote experts.
Please check the email and get connected for further assistance.
We are looking you forward in making this experience right.
Hello Bryan. My name is Shawn, and I am writing to you on behalf of AVG's Senior Support team. As per the email I just now submitted to you, I too am responding via forum, to confirm receipt of your received messages.
The experience you shared with AVG, was not the intended experience we wanted you to have had, and as I wrote by email, my intent to help make things right by you. I trust this matter is amicably resolved. If AVG can be of further help, please do not hesitate to contact us. Thanks, Shawn