Hello Frances,
Please accept our sincere apologies. This isn't the experience we wanted you to have had.
From your description, we assume that the AVG Secure Browser was installed on your computer along with the AVG Internet Security (as a bundle).
At the time of installing AVG Internet Security, the installation screen would've given you an option/checkbox to install & make AVG Secure Browser the default browser. The option will be checked as a default setting.
If you overlooked the checkbox & proceeded to install AVG Internet Security, the AVG Secure Browser will get installed alogside & will be made the default browser.
If you can let us have another chance, we'll help you uninstall AVG Secure Browser from your computer.
Please refer to this article to uninstall AVG Secure Browser from your computer.
However, if you still wish to cancel your subscriptions & get refund, we do understand.
Let us know how you'd like to proceed further.
I’m sorry to hear that you’re thinking of leaving our service.
As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.
HI
I believe I have Avg antivirus AND Avg cleaner.
I wish to cancel both of these as I find your pressure to use your products is just too much.
You took over my browser and put your logo all over my PC and messed it up.
My browser is and will be Microsoft Edge. . I do not want this or need it. Please get in touch with me as I want all this cancelled. And any money I have paid to you refunded.
All I need is proper protection for my PC and Android not all this pushing of your product.
If I do not hear from you urgently I will be taking this further.
Its up to you.
Frances Talbot
Hello
I have now uninstalled your browser. Now can you answer me why I have paid for two security products? And these look the same. Is it not posssible to tell people when they have paid twice? I only want one security product . Please cancel the other one. Thank you
I await your reply.
Why is Avg sending me notices's saying 'YOUR BANK DETAILS MAY BE EXPOSED> SECURE ME?
It is not right you try to scare people to use more of your products. I await your response. Thanks.
Frances Talbot
Hello Frances,
Please accept our sincere apologies. This isn't the experience we wanted you to have had.
From your description, we assume that the AVG Secure Browser was installed on your computer along with the AVG Internet Security (as a bundle).
At the time of installing AVG Internet Security, the installation screen would've given you an option/checkbox to install & make AVG Secure Browser the default browser. The option will be checked as a default setting.
If you overlooked the checkbox & proceeded to install AVG Internet Security, the AVG Secure Browser will get installed alogside & will be made the default browser.
If you can let us have another chance, we'll help you uninstall AVG Secure Browser from your computer.
Please refer to this article to uninstall AVG Secure Browser from your computer.
However, if you still wish to cancel your subscriptions & get refund, we do understand.
Let us know how you'd like to proceed further.