Avg preventing laptop from booting

General discussion
6

Hello Piper,

Are you suspecting that AVG is causing this issue?
May I know, from when you started facing this issue?
May I know the name of AVG program that you have installed on your PC?

2

Thank you for the information, Piper.
We request you to visit this Microsoft support article http://windows.microsoft.com/en-us/windows/using-last-known-good-configuration to boot your PC using Last Known Good Configuration. Thank you.

1

when booting laptop it keeps restarting from further investigation i realised an avg file was the problem dont know what to do now

3

Hello Piper,
Thank you for the information. We regret for the inconvenience caused. Could you let us know which version of Windows OS are you running on your PC?

4

Hello Piper,

Are you suspecting that AVG is causing this issue?
May I know, from when you started facing this issue?
May I know the name of AVG program that you have installed on your PC?

5

I have AVG FreeAntiVirus 2015, i started facing this issue when updating AVG when booting in safe mode it stops at loaded:\windows\system32\drivers\avgidsha.sys