AVG preventing me from stopping Cryptographic Services

AVG Protection
2

Hello Isabel,
Thank you for contacting AVG Community Support.
We apologize as our chat services are full.
We'll certainly look into this and help you.
Is that you get this error while trying to upgrade your windows from Windows 10 to Windows 11? or while checking an update to Windows 11 PC?
Help us with your current windows version. 
Press the Windows logo key + R key together, it will open the run command. There, type winver in the open box, and then select OK. It will display a prompt with the windows version. Please refer it and share us the complete windows version. It will be helpful, if you share the screenshot of the windows version.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Awaiting your response.

6

Hi Dinesh, thank you. I disabled the AVG protection, but still didn't work. I tried to disable AVG on the Service Processes, in my own laptop. logged as administrator, and AVG doesn't allow me to do that, which is concerning. Can you please explain how I can I take control of my own processes and stop AVG so the Crytographic Services can be stopped? 
Thank you.

5

Hello Isabel,
Thank you for contacting AVG Community Support.
We apologize as our chat services are full.
We'll certainly look into this and help you.
Is that you get this error while trying to upgrade your windows from Windows 10 to Windows 11? or while checking an update to Windows 11 PC?
Help us with your current windows version. 
Press the Windows logo key + R key together, it will open the run command. There, type winver in the open box, and then select OK. It will display a prompt with the windows version. Please refer it and share us the complete windows version. It will be helpful, if you share the screenshot of the windows version.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Awaiting your response.

1

Hi, I am having issues with AVG when trying to stop Cryptographic Services.

I am getting errors updating my Windows 11 and one of the solutions suggested by Microsoft is stopping Cryptographic Services among others, but when trying to do so, I  have the following:

C:\Windows\System32>net stop cryptSvc
The following services are dependent on the Cryptographic Services service.
Stopping the Cryptographic Services service will also stop these services.

   AVG Tools
   AVG Antivirus

Do you want to continue this operation? (Y/N) [N]:

When I answer Y, then I have this:

Do you want to continue this operation? (Y/N) [N]: Y
The requested pause, continue, or stop is not valid for this service.

More help is available by typing NET HELPMSG 2191.

Can you please help? (by the way, tried to get help from the chat, but it stuck with this message:

"An agent will connect with you as soon as possible.

The number of customers currently in front of you in the queue is 3"

Regards,

Isabel

3

Hi Dinesh, thank you. I disabled the AVG protection, but still didn't work. I tried to disable AVG on the Service Processes, in my own laptop. logged as administrator, and AVG doesn't allow me to do that, which is concerning. Can you please explain how I can I take control of my own processes and stop AVG so the Crytographic Services can be stopped? 
Thank you.

4

Thank you for writing us back, Isabel. 
We understand your siatuation.
We have sent an email to your email address offering additional help please check the email and revert us back for further help.
Thank you.