AVG preventing visitors to my site

I am getting the same problem as W. van der Hoek.
I have also been getting the following AVG prompt when I want to enter the backend of my Wordpress website using Google or MS Edge. Trojan Horse SNH-gen [Trj]
This is the code: 215ac122bc31/2024-07-08T06:32:28.057Z
The attached image is a permalink until 28th July.
You are blocking the Elementor file : frontend.min.js

AVG is blocking visitors to my site and is damaging my business.

So how can I know the progress on your side and if the file I submitted has been successfully white listed? And how to search for this thread easily?

Thank you for writing us back, Bill. 
You should have recieved a reference number after submitting the request.
Have you got the reference number?
If not please submit the request again and check once.
Once you get a reference number we can help you with case updates.
We appericate your understanding.

So how can I know the progress on your side and if the file I submitted has been successfully white listed? And how to search for this thread easily?