Avg pro and cleaner

Android products
1

Hi there! I bought this avg pro and cleaner on June 15, 2016 at play store it says on Sale 50% off and will work on all devices. Phone (android or apple), tablet and computer. Now I installed it all to my devices, it is working (except on my apple phone) but it says I only have a free trial and it is only good for a month. So what is the sense that I paid for it. Tried to contact your sales and billing support 3x on the phone but can't still fix this issue. Honestly speaking I don't usually buy this kind of stuff because I can get it for free. But I never thought buying this stuff could pissed people off. I bought it and still have the free trial. I'm hoping that you and your support team here could help regarding this issue if not so I would like to ask my refund. I'll appreciate any help your team could extend. Thank you. Best regards.

3

Hazel, What is the OS [Operating System] for your Apple Phone?.
AVG Guru

5

It is iOS 9.3.2 by the way my concern also is it says I only have free trial on all devices I used. Android phone,  android tablet and laptop

2

Hello Hazel,
Our sales support team has sent you an email for the proof of purchase. Please reply back to the same email so that we could assist you better in resolving the issue. If you are still facing any issues with locating the email please contact our sales support via https://support.avg.com/support_sales_chat to assist you better in locating your account.
Thank you.

4

So where should I message the proof of receipt? Now I rather have refund than using your app because it really pisses me off right now.

7

Hazel, Also I'm afraid currently AVG don't have any products to suit iOS devices.
AVG Guru

6

Hello Hazel,
We are extremely sorry to keep you informed that we couldn't locate any active subscription under the registered email address. Our sales department has confirmed with the same. Please reply back to our sales team with the proof of purchase so that they could locate your account and assist you better in resolving the issue.
Thank you.

8

Hazel, What is the OS [Operating System] for your Apple Phone?.
AVG Guru