Purchased AVG Pro in Jan/16, have had problem trying to uninstal Free AVG as well as installing AVG Pro.
There is an Error Code: 0XC0070643 when trying to install AVG Pro.
Also an Error Code while uninstalling AVG free but forgot to write it down.
This is on my Asus laptop using Windows 10.
I am not very tech smart so please keep in layman terms.
Thank you
Emily, Try using the AVG remover tool once.
1) To download the AVG remover tool please click on this link: (http://aa-download.avg.com/filedir/util/AVG_Remover.exe).
2) Run the downloaded tool and follow the instructions displayed on your screen.
3) Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.
Then download & install your AVG Pro.
AVG Guru