AVG Pro is not removing pop up ads

Hi Suzy,

We will help you to resolve this issue. Please let us know if the pop is a campaign pop up from AVG or the pop up is coming up through a browser.

Also share us the screenshot of the pop up to check and assist you further.

Thanks,
Vishnu Vardan

I purchased the Pro version because it says it gets rid of pop up ads. There is no where in the app that you can request this removal. Can anyone help

I’m not happy as you advertise that the AVG Pro gets rid of pop up ads…so I upgraded to Pro on my husbands phone, Samsung 5 (Garry Humphreys), ended up paying twice tonight as it kept asking me to buy…  But pop up ads still coming up as per the attached photo

User-added image

Well then I am not happy at all and request refund of both payments made tonight. This is false advertising and misleading. Pls confirm refund to Garry Humphreys

Thank you for the screenshot, Suzy.
Please note that you will not receive ad pop ups inside AVG app after upgrading to Pro version. We can not control ad pop ups out of AVG app. Please check if there is any unwanted app installed on your device which could be a potential reason for these ad pop ups and uninstall it.
Hi Suzy,

We will help you to resolve this issue. Please let us know if the pop is a campaign pop up from AVG or the pop up is coming up through a browser.

Also share us the screenshot of the pop up to check and assist you further.

Thanks,
Vishnu Vardan