AVG Pro (or whatever they call it)

AVG Protection
3

Jeri,
We apologize, this may be due to our AVG Zen dashboard doesn't sync with your My account properly. We need to resolve this by performing reactivation. Kindly follow the suggested steps below.

1. We request you to open your AVG Zen and click on your email address that is displayed on the top right corner of your Zen and select the option as log out as admin.
2. Then click on the same place where you had the email address and select the option as "Leave this Zen network" and confirm it by clicking ok.
3. Again click on the same place and select the option as "Connect to an existing Zen network" and please enter your username and password correctly then you will get pro version installed on it. If not restart your PC once and check for the results.

Let us know if you face any difficulties, thank you.

1

I just purchased the upgraded version and it still says I'm unprotected and have 28 days left to purchase it.   It also says I'm not connected to the AVG network but I don't see anywhere to connect to it.

2

Jeri,
We apologize, this may be due to our AVG Zen dashboard doesn't sync with your My account properly. We need to resolve this by performing reactivation. Kindly follow the suggested steps below.

1. We request you to open your AVG Zen and click on your email address that is displayed on the top right corner of your Zen and select the option as log out as admin.
2. Then click on the same place where you had the email address and select the option as "Leave this Zen network" and confirm it by clicking ok.
3. Again click on the same place and select the option as "Connect to an existing Zen network" and please enter your username and password correctly then you will get pro version installed on it. If not restart your PC once and check for the results.

Let us know if you face any difficulties, thank you.