Hello Patricia,
Thank you for reaching AVG Support channel. We are sorry for the inconvenience caused. We are glad to clarify you.
We would like to inform you that AVG mobile subscription purchased via Google play store, can not be shown under AVG MyAccount. MyAccount will show the products which directly purchased from our website.
Also, the AVG mobile subscription which you purchased via Google play store can not help you to activate it on Google Chrome book. The subscriptions purchased via Google play store will only help you to activate AVG subcription on android device.
If you need any further help with AVG, feel free to contact us at anytime.
I was charged 21.19 on July 5 (auto renewal) for Pro (AVG AntiVirus & Security).Google shows it on my subscription list, but when I go to Manage Subscriptions, Google says they can't find a subscription. Contacted them and they say it shows as active on their end.
I checked in to my AVG Technologies account, but the Pro Account isn't listed there. Is there somewhere else I should look?
I just want to be assured that I'm actually receiving the service I've paid for.
Hello Patricia,
Thank you for reaching AVG Support channel. We are sorry for the inconvenience caused. We are glad to clarify you.
We would like to inform you that AVG mobile subscription purchased via Google play store, can not be shown under AVG MyAccount. MyAccount will show the products which directly purchased from our website.
Also, the AVG mobile subscription which you purchased via Google play store can not help you to activate it on Google Chrome book. The subscriptions purchased via Google play store will only help you to activate AVG subcription on android device.
If you need any further help with AVG, feel free to contact us at anytime.