Hello Teresa,
We regret to hear that you are experiencing issues to connect to internet after installing AVG. We request you to disable AVG Firewall as described in this article http://support.avg.com/SupportArticleView?urlname=How-to-disable-AVG-Firewall and check if you could connect to internet successfully.
If the issue persist after disabling AVG Firewall, disable AVG completely as described in this article http://support.avg.com/SupportArticleView?urlname=How-to-disable-AVG .
If the issue persist even then, it is not caused by AVG.
I have been using the AVG free version for a few years, and decided to buy their product on my brand new laptop.
But ever since I have downloaded it my laptop has been having problems. I can google things, but results won't load. I can look at emails and download photos from there with no problem. I cannot go on any of my school websites (other than email). Youtube will load, but videos won't play. I can't force end task the AVG software to try uninstall it. My tv, phone and other laptop can connect and use the wifi with no problem. Finals are coming up in 2 weeks. Please answer… This is urgent!
Hello Teresa,
We regret to hear that you are experiencing issues to connect to internet after installing AVG. We request you to disable AVG Firewall as described in this article http://support.avg.com/SupportArticleView?urlname=How-to-disable-AVG-Firewall and check if you could connect to internet successfully.
If the issue persist after disabling AVG Firewall, disable AVG completely as described in this article http://support.avg.com/SupportArticleView?urlname=How-to-disable-AVG .
If the issue persist even then, it is not caused by AVG.