AVG product stopped, unable to repair, reinstall or uninstall!

AVG Protection
6

Hello Jay,
We apologize for the inconvenience caused.
We understand how something like this can really try your patience.
Mostly this error is due to the previously installed AVG program or anyother Antivirus program installed on your system.
Is there any other Antivirus program or AVG program installed on your system?
Thank you.

7

Hello. I awoke this morning with the same problem. My AVG Antivirus Free stopped working. When I try to update, I get this error: Error occur when saving the connection. Connection is off-line.

Clicking on the link to go online to fix problem leads to non-working website.

I also have TuneUp Utilities and Malwarebytes Anti Malware on my computer. I'm using Windows 8.1.

Is the connection error on my end or yours? Please help!

Chris

1

AVG Forum,
I use three AVG products, but yesterday (Wednesday 15/6/2016) AVG Internet Security just stopped. I tried repairing the installation. Failure dialogue box. I tried reinstalling, Failure dialogue box. I tried uninstalling, failure dialogue box, error code 0xC00700D8. After reading the AVG support pages found I needed to reset access, then use removal tool, then install fresh. The first two steps seemed to be successful, but the installation still failed, error code 0xC0070643.

I am running Windows 7 Pro (64bit) on a desktop machine. No other virus scanning programmes. AVG was working quite well until yesterday (at least 6 months on this subscription). I have tried several times through the AVG support page "Tech Support" form but the form will not submit, frustrating. Any assistance would be appreciated.

Thanks,
Jay

3

Hello. I awoke this morning with the same problem. My AVG Antivirus Free stopped working. When I try to update, I get this error: Error occur when saving the connection. Connection is off-line.

Clicking on the link to go online to fix problem leads to non-working website.

I also have TuneUp Utilities and Malwarebytes Anti Malware on my computer. I'm using Windows 8.1.

Is the connection error on my end or yours? Please help!

Chris

4

Hello Chris,

Sorry for the inconvenience caused.
Actually this connection offline error is from our end.
To fix this we request you completely reinstall AVG free antivirus program using the AVG remover tool.
1) To download AVG remover tool, please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
NOTE: Once you have logged into your PC after the restart, please go to C:\ drive and delete the "AVG REMOVER" folder manually. 

To download the AVG free antivirus, please click on this link: http://www.avg.com/us-en/avg-antivirus-free .
Please feel free to contact us if you need any assistance.

2

Hello Jay,
We apologize for the inconvenience caused.
We understand how something like this can really try your patience.
Mostly this error is due to the previously installed AVG program or anyother Antivirus program installed on your system.
Is there any other Antivirus program or AVG program installed on your system?
Thank you.

5

I had 3 AVG products installed, Internet security, PC Tune-up and Driver Updater installed. NO other antivirus or protection software. I have uninstalled all three products, as well as going through and finding any missed directories/files associated with AVG (but I did not look into the registry)… I then shutdown and restarted the computer. The install of the AVG Internet security went through OK. So I think all good at the moment. (fingers crossed)

Thanks,
Jay