I bought an AVG product yesterday, Sept 3rd and thought it was AVG Pro and I also have a 2 yr license for AVG PC tun up bought Aug 2014 and you say it has expired. Please clear this up for me.
Hello Shirley. The product that you have recently purchased is AVG Protection. I request you to remove all traces of your earlier AVG Internet Security using the remover tool following the steps below.
I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
Thank you.