AVG Program says I only have AVG Antivirus Free when I have a subscription

AVG Protection
6

Hi Joseph,

I understand this must be upsetting. I will help you to fix it.

Please follow the steps below to activate the AVG Anti Virus:

  1. Please, open AVG Internet Security>My AVG>Subscriptions.
  2. Please click on "Log out" on AVG Subscription Tab and then you will be able to find "Remove License" option. If the Logout Option is not available, please click on Remove License.
  3. Click on it and wait for the process to get finished.
  4. Once it is completed please restart your PC and get into subscriptions tab to click on "Enter License"
  5. Enter the License Number and check whether it activates your subscription.

I've sent you a separate email with the License Information and also some additional information regarding your AVG MyAccount. Please check your Inbox.
1

I paid for AVG Antivirus back on May 20th of 2017 and, the AVG program is not recognizing my purchase. When i got to my subscriptions on the site it says i have none but the payment shows up in the order history. Can someone please tell me what maybe happening?

4

This is what we see.User-added image It is ALL we see. We cannot past this screen.

2

Chuck,
We request you not to post multiple times for the same issue, you won't obtain an answer to your query faster.
Please refer your other posting via https://support.avg.com/answers?id=9060N000000UChV .

3

@ Chuck Smith
Chuck, Also in future please try to keep the whole conversation in one question/thread to speed up any resolution.
AVG Guru

5

Hi Joseph,

I understand this must be upsetting. I will help you to fix it.

Please follow the steps below to activate the AVG Anti Virus:

  1. Please, open AVG Internet Security>My AVG>Subscriptions.
  2. Please click on "Log out" on AVG Subscription Tab and then you will be able to find "Remove License" option. If the Logout Option is not available, please click on Remove License.
  3. Click on it and wait for the process to get finished.
  4. Once it is completed please restart your PC and get into subscriptions tab to click on "Enter License"
  5. Enter the License Number and check whether it activates your subscription.

I've sent you a separate email with the License Information and also some additional information regarding your AVG MyAccount. Please check your Inbox.