Hi Huub,
We're glad to help you with the info.
Upon checking your account, we see that you've a subscription of AVG Ultimate, valid till Jan 2, 2020.
We're unable to locate the subscription that you've purchased on Dec 24.
As it isn't recommended to share us the product details over this post, we've sent you an email requesting product info.
Please revert to us via email with those info to locate the subscription & proceed further.
I have taken out a new subscription on 24-12-2019, but I have not yet received the AVG protection. When will I receive it? and should I first remove the old version?
Hi Huub,
We're glad to help you with the info.
Upon checking your account, we see that you've a subscription of AVG Ultimate, valid till Jan 2, 2020.
We're unable to locate the subscription that you've purchased on Dec 24.
As it isn't recommended to share us the product details over this post, we've sent you an email requesting product info.
Please revert to us via email with those info to locate the subscription & proceed further.