Hello Carol,
We regret for the inconvenience caused. We would request you to run AVG remover tool to completely remove AVG and then re install it.
Please click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
Hello Carol,
We regret for the inconvenience caused. We would request you to run AVG remover tool to completely remove AVG and then re install it.
Please click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
I already tried completing the form at https://support.avg.com/support_contact_form?l=en_US, but even though I completed all portions of the form, the Continue button will no respond, as if I had left a field blank, which I did not. I completed the page from start to finish three times and had the same reaction each time. I also saw a link to paid support over the phone, but honestly we should not have to pay for a solution to a problem that seems to have started after the latest antivirus update.
I am online now with Arun, who is remoted in. He's been working on removal and reinstall. Apparently the contact form no longer works in Chrome. I had later tried it in Edge and was able to get assistance. I can't believe that the from doesn't work in Chrome.version 52.0.2743.116 m
I also can't understand what went so wrong with the exiting installation.
Carol, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Hello Carol,
That's great to hear you have got connected with our remote support and they have fixed your issue. Please try to update your Chrome browser and check whether you could access the webpages.
Please feel free to contact us for further assistance.
Thank you.
- Once uninstalled download the installation file using the link : http://www.avg.com/download to reinstall your AVG program.
5. Run the downloaded file to start the installation process.
6. Follow the instructions on your screen.
7. Complete the installation and restart your computer.
If you are still facing any error message please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Please feel free to get back to us for further assistance.
Thank you.