AVG protection new version give me trouble, pc not working good

Hello Dan,
We are sorry for the inconvenience caused.
We request you to confirm us back which software you are trying to use.
Also, please do confirm us back whether you are getting any error when you try to open it.
Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot to send the screen shot.
Thank you.

Hi, my Laptop is sooooooo slooooo! Now I can not open my software from AVG!
Dan

Hello Dan,
We are really sorry to know that.
Could you please elaborate what kind of issues you are facing with AVG in windows 10 laptop so that we can assist you with that?
Thank you.

After you update to new version, I have big problems. I write this on my desktop with Windows Vista, but for my laptop with Windows 10 it is not working at all. I can not contact you from that PC

Dan, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

Hello Dan,
We are really sorry to know that.
Could you please elaborate what kind of issues you are facing with AVG in windows 10 laptop so that we can assist you with that?
Thank you.

Hi, my Laptop is sooooooo slooooo! Now I can not open my software from AVG!
Dan