AVG Protection scan Stalled won't shut down

Robert,
We do understand how difficult this is for you, we apologize. We request you to repair avgclick.me/RepairAVG your AVG program and restart your device. If the issue persists, please do get connected with our technician, they will help you further. Please feel free to get back to us for any issues with AVG. Thank you!

This is the second time I've had this problem. I did the remote access fix earlier, bro Bharahahaha, said it was fixed it most certainly is not. Protection scan is stalled but still running and I can't shut it down.
It's running my cpu at max, this is a brand new dell laptop with windows 10, ( which I hate already). I need some real help.

Robert,
We do understand how difficult this is for you, we apologize. We request you to repair avgclick.me/RepairAVG your AVG program and restart your device. If the issue persists, please do get connected with our technician, they will help you further. Please feel free to get back to us for any issues with AVG. Thank you!