Hello David,
I regret for the inconvenience caused. Please uninstall AVG completely as per the steps mentioned below:
1. Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool.
2. Open the AVG Clear tool, click Yes in the User Account control dialog.
3. Click No in the Windows safe mode dialog.
4. Select the installed version of AVG and also check the box 'Uninstall AVG Zen'. Then click Uninstall, and Restart computer.
5. To run AVG remover tool please follow this link: http://avgread.me/1DEtNP0 .
To reinstall AVG Internet Security, please follow the steps mentioned in this article ( http://avgread.me/1DXPL5z ).
To reinstall AVG PC TuneUp, please follow the steps mentioned in this article ( http://avgread.me/1ERJxSd ).
If the issue persists, please share the screenshot of error message to assist further.
To create a screenshot, please use this link http://avgread.me/1aZxsAV .
Thank you.
Hello David,
I regret for the inconvenience caused. Please uninstall AVG completely as per the steps mentioned below:
1. Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool.
2. Open the AVG Clear tool, click Yes in the User Account control dialog.
3. Click No in the Windows safe mode dialog.
4. Select the installed version of AVG and also check the box 'Uninstall AVG Zen'. Then click Uninstall, and Restart computer.
5. To run AVG remover tool please follow this link: http://avgread.me/1DEtNP0 .
To reinstall AVG Internet Security, please follow the steps mentioned in this article ( http://avgread.me/1DXPL5z ).
To reinstall AVG PC TuneUp, please follow the steps mentioned in this article ( http://avgread.me/1ERJxSd ).
If the issue persists, please share the screenshot of error message to assist further.
To create a screenshot, please use this link http://avgread.me/1aZxsAV .
Thank you.
Since the update I am getting and icon on my desk icon. Saying error click for more information once I do it does not indicate what the issue is but do notice inernety security twice, is this due to teh update did not remove AVG protection completely and if so what can i do?
David,
Thank you for providing the screenshot. I apologize that the older version did not get uninstalled as it should. Did you try to run AVG Clear and AVG Remover tools to uninstall all AVG apps from your PC and re install the latest version as suggested in our initial post?
Had a few lock up and reboots as the programme hangs and I have used repair as well.
Unistalling I used avg clear and remover.
David, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
David,
Sorry to hear about this. I have sent an email with instructions to get in touch with our additional technical support. Please follow that email instructions and get connected with them. They will check the issue with your AVG programs.
Thank you.
Had a few lock up and reboots as the programme hangs and I have used repair as well.
Unistalling I used avg clear and remover.