Hello Fergal,
We regret for the inconvenience. Have you received any error message after repairing AVG? If so, please send the screenshot of the error messages to assist further? Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot to send the screen shot.
Thank you.
I've attempted these steps.
Installation hangs at 97% and I get a message telling me the AvgGui.exe process has failed.
So how do I complete the installation
Double clicked the it and absolutely nothing happens.
Can you send me instructions via email.
I spoke to a tech expert. He helped me remove McAfee completely and advised me to repair my installation. Did this but it failed. I saved log, where can I upload the logs
It has been removed as I said in my last post.
Really getting close to canceling my subscription. Have already a replacement in mind
6 days since I ran the AVG SysInfo tool. Was told the issue would be escalated. Surprise surprise nothing. Absolute joke customer support. It seems the MO is to apologise, send you round in circles and hope that you'll eventually just give up.
After this upgrade to AVG Protection was installed the firewall component won't start.
Tried repairing it but it seems to hang at 97% completion.
Ok I got a response to this via email. I'm being told via email to do the same rubbish I've done previously. Uninstall AVG, re install AVG blah blah blah. My case number is 04598982. Can someone look into the uploaded sysinfo data and tell me what's wrong.
Hello Fergal,
We apologize for the delay in response. We have escalated your issue to our senior technician under high priority. So you will be notified through the email as soon as possible.
Thank you.
6 days since I ran the AVG SysInfo tool. Was told the issue would be escalated. Surprise surprise nothing. Absolute joke customer support. It seems the MO is to apologise, send you round in circles and hope that you'll eventually just give up.
Hello Fergal,
We certainly understand your concern. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Thank you.
Hello Fergal.
We are really sorry for the inconvenience caused.
We see that the you have already replied to the email sent by our Senior technician.
We request you to wait for the email response from them.
Thank you for understanding.
Hi Fergal,
We apologize for the inconvenience and sorry to say that we have experienced comparatively heavy queue in chat. No worries we are here to help you in this.
Please kindly follow the below link to get connected in chat session again.
https://support.avg.com/support_tech_chat
Thank you.
Fergal, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Hi Fergal,
We apologize for the inconvenience caused, we have sent you an email with further instructions to send us diagnostic information from your computer. Please check your mailbox once and send us the information.
Thank you!
Hello Fergal,
We understand your concern. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Thank you.
Should but hasn't. I would assume the version in the link above isn't any different to the version the guy I was chatting with yesterday gave me. So I'm guessing that won't work. Anyway IF this is the reason that it's not working have you evidence of it being the reason why other people have/had this issue also.
I keep going back to it, the McAfee bits and pieces that may or may not have been there didn't cause problems pre this 2017 upgrade.
No it just seems to stop or is doing nothing. Left it for about 20 minutes but had to shut down t dhe laptop because I had stuff to do. In Programs and Features I've 2 AVG Protection programs and a single AVG program. The laptop is running Vista.
Hi Fergal,
We are sorry to hear that, we have sent you an Email with further instructions. Please check your Mailbox once.
Thank you!
It has been removed as I said in my last post.
Really getting close to canceling my subscription. Have already a replacement in mind