AVG Protection Upgrade still not working

AVG Protection
3

Other user Fergal W posting (https://support.avg.com/answers?id=906b0000000Dk9GAAS). In future please try to keep the whole conversation in one question/thread to speed up any resolution. 
Fergal, AVG have sent you an Email with further instructions. Please check your Mailbox once.
AVG Guru

1
I was sent a list of steps earlier to remove and reinstall AVG.
This hasn't worked.
 
Installation stalls at 97% and I get the message that the process AvgGui.exe has failed.
How can I complete this installation.
2

Other user Fergal W posting (https://support.avg.com/answers?id=906b0000000Dk9GAAS). In future please try to keep the whole conversation in one question/thread to speed up any resolution. 
Fergal, AVG have sent you an Email with further instructions. Please check your Mailbox once.
AVG Guru