AVG Purchase in 2013

Hello Charl,
We apologize for the inconvenience caused.
Upon reviewing, we see that you have TuneUp Utilities (1 computer)  as active product.
We kindly request you to please refer the article to install  http://avgclick.me/TUUinstall  it.
Please feel free to get back to us for further assistance
Thank you.

Good day, in September 2013 I bought an AVG package in which I could protect my PC, Phones and multiple devices.  For a while, I could not use it again, and is only allowed to use the free and basic version of AVG. Please help as I need the product that I purchased, very Urgently.
Regards
Charl Smit

Hello Charl,
We apologize for the inconvenience caused.
Upon reviewing, we see that you have TuneUp Utilities (1 computer)  as active product.
We kindly request you to please refer the article to install  http://avgclick.me/TUUinstall  it.
Please feel free to get back to us for further assistance
Thank you.

Hello Charl,
We certainly understand your concern.
We have sent you an email instructions to install Tune up utility.
Please feel free to get back to us for further assistance.
Thank you.

Thank you very much for the speedy response. I need the Product Key in order to complete the insallation.  Can you assist please ??