Avg question error?

Why does this error msg 'Description of the question is mandatory.'  stay up? cant get a query posted?

Hello John,
Thank you for contacting AVG Community Support.
We understand that you are being asked to post the description and getting error message.
We're sorry to hear that you're facing this trouble, we regret the inconvenience caused.
Could you please let us know that you are trying to post question alone and getting this error message?
It may also help us to diagnose the issue you are experiencing if you can attach a screenshot of the problem. If you are not sure how to make a screenshot on your device, please find instructions for a variety of devices here: | AVG (https://support.avg.com/SupportArticleView?l=en&urlname=avg-create-screenshot)
Awaiting for your response.

why are you acting this way and turning this to a chase game cancel all I have with you and put my 50.00 you took from me this moroning

Hello Carolyn,
We are sorry to hear that you want to cancel AVG subscription. 
We are here to help you. 
Please write back to us in your own post to proceed further.
I request you create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you accordingly.
https://support.avg.com/support_ask
Thank you for your understanding.

Hello John,
Thank you for contacting AVG Community Support.
We understand that you are being asked to post the description and getting error message.
We're sorry to hear that you're facing this trouble, we regret the inconvenience caused.
Could you please let us know that you are trying to post question alone and getting this error message?
It may also help us to diagnose the issue you are experiencing if you can attach a screenshot of the problem. If you are not sure how to make a screenshot on your device, please find instructions for a variety of devices here: | AVG (https://support.avg.com/SupportArticleView?l=en&urlname=avg-create-screenshot)
Awaiting for your response.