Hello Penny,
Thank you for reaching AVG Support channel. We are sorry for the inconvenience caused. We understand that you need to recover the lost file cleaned by AVG quick scan. We will check and clarify you.
Please provide the following information to help you better :
1. Are you having issue with Windows (or) Android (or) Mac?
2. What are all the AVG products installed in your device?
3. Confirm your device make and model.
4. Do you have any other protection protection installed other than AVG?
We look forward for your response.
Hello Penny,
Thank you for providing the requested information. We really appreciate your efforts.
We sincerely apologize for the distress caused by the deletion of your photos during a Quick Clean performed by Avast Cleanup. We understand how valuable these memories are to you, and we empathize with your frustration.
Unfortunately, it is not possible to restore items that are deleted during a Quick Clean. We recommend using caution when using this feature and reviewing the items selected for deletion under Files. Here are some steps you can take to prevent the unintentional deletion of important files in the future:
1. Untick any item types that you do not want Avast to process when you run the Quick Clean.
2. Tap the down arrow next to an item type to view specific items on your device.
3. Untick specific items to ensure they will not be processed when you run the Quick Clean.
While we understand that this may not resolve the immediate issue, we hope these steps will help prevent similar incidents in the future. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you in any way we can.
Hello Penny,
Thank you for reaching AVG Support channel. We are sorry for the inconvenience caused. We understand that you need to recover the lost file cleaned by AVG quick scan. We will check and clarify you.
Please provide the following information to help you better :
1. Are you having issue with Windows (or) Android (or) Mac?
2. What are all the AVG products installed in your device?
3. Confirm your device make and model.
4. Do you have any other protection protection installed other than AVG?
We look forward for your response.
So tell me why I had to provide you with my information to get my hopes up to just say sorry,it is not possible. Thanks for nothing!!! and I will take caution in the future because I am deleating your stupid shit. and I will never use AVG again.