AVG reboot locked me out of my computer

General discussion
1

HELP !
I left my ACER netbook running AVG free on Win XP service pack 3 overnight.
I was presented with a notification "A reboot required to remove/heal an infection." or words to that effect.
I clicked the reboot button and the ACER rebooted.
However, when I tried to log in, it no longer recognised my password on the log-in screen.
What has happened and why and how do I get back into my net-book?

IGH
25 September 2016

7

Hi Balasubramanian.
Thanks for your reply.
Since I was last on-line, a friend suggested Safe Mode.
I did that and ran windows.
I was presented with the log-on screen BUT with BOTH my user account AND the Admin. account - which had no password.
My user account still refused to accept the password but I accessed the desktop/windows using the Admin. account.
I then used Control Panel to reset the password and [BIG MISTAKE] create a password for the Admin. account. I then rebooted …
And I was locked out again as my reset password was not recognised.
I rebooted in safe mode but now there was no admin. account option to try AND WORSE …
there is no longer an option to use either "network"  NOR "command-line" from the safe-mode page.
Now I only have the Windows Log-In which demands a password for my user account.
AAAARRRGGGHHH !!!  WHAT IS GOING ON ?  HELP !!!

Camilla

IGH
01 October 2016

3

Hi Balasubramanian.
Thanks for your reply.
Since I was last on-line, a friend suggested Safe Mode.
I did that and ran windows.
I was presented with the log-on screen BUT with BOTH my user account AND the Admin. account - which had no password.
My user account still refused to accept the password but I accessed the desktop/windows using the Admin. account.
I then used Control Panel to reset the password and [BIG MISTAKE] create a password for the Admin. account. I then rebooted …
And I was locked out again as my reset password was not recognised.
I rebooted in safe mode but now there was no admin. account option to try AND WORSE …
there is no longer an option to use either "network"  NOR "command-line" from the safe-mode page.
Now I only have the Windows Log-In which demands a password for my user account.
AAAARRRGGGHHH !!!  WHAT IS GOING ON ?  HELP !!!

Camilla

IGH
01 October 2016

6

Hello Camilla,

Sorry for the inconvenience caused.
Please be informed that, AVG program wouldn't affect or conflict with the windows credentials.
We request you to try booting your PC into safe mode and let us know the status of it.
To boot into safe mode, please follow the instructions mentioned in this link: http://avgread.me/1JwmD6g .

5

Hello Camilla,

Sorry for the inconvenience caused.
Please be informed that, AVG program wouldn't affect or conflict with the windows credentials.
We request you to try booting your PC into safe mode and let us know the status of it.
To boot into safe mode, please follow the instructions mentioned in this link: http://avgread.me/1JwmD6g .

2

Hello again Balasubramanian,

I just want to clarify what I meant by "there is no longer an option to use either "network"  NOR "command-line" from the safe-mode page". Those options DO show, but, when either selected it is still the Windows Log-in screen demanding passwords which appears and not, for example, the command-prompt [DOS] screen.
Camilla.

IGH
01 October 2016

4

Hello Camilla,
We are sorry to hear that. Please be informed that the issue is related to the Windows features. We would request you to contact Microsoft support so that they could analyze the issue and assist you better in resolving it.
Thank you for your understanding.