Hello Ole,
Yes, your case reference number is 04947210. Please open the email you received, click on the link next to the phrase "Visit the AVG Remote Support website". Fill in your first name, last name, email address and the case reference number. Then click on Connect to an expert. Once you click on it, a file called "Support-LogMeInRescue.exe" will be downloaded. Download and run this file to establish a remote connection.
Order number 701-7892714. I got an email and tried to follow the instructions. There is no formular to fill in. Is my case number the request #04947210?
I have installed teamviewer, but it was not usefull. How can I get directly to avg remote support website? When I try there is 900000 items.
Ole Guldberg
I have installed teamviewer, but it was not usefull. How can I get directly to avg remote support website? When I try there is 900000 items.
Ole Guldberg
Hello Ole,
Yes, your case reference number is 04947210. Please open the email you received, click on the link next to the phrase "Visit the AVG Remote Support website". Fill in your first name, last name, email address and the case reference number. Then click on Connect to an expert. Once you click on it, a file called "Support-LogMeInRescue.exe" will be downloaded. Download and run this file to establish a remote connection.