AVG Remover did not work

Hello Barbara,
We understand your concern. We apologize for the inconvenience. Please  download and run AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe. This tool will help with removing antivirus component of AVG 2017 and its traces.

Open tool
User Account control - click "Yes"
Windows safe mode - click "No" (we cannot recommend use the tool in safe mode, because there is a problem with compability)
Choose installed version (AVG Free, AVG Internet Security)
Click "Uninstall"
Click "Restart computer"

Once you restart your computer, please click the link to install AVG Ultimate http://files-download.avg.com/inst/mp/AVG_Ultimate_1827.exe

Thank you.

I have an older install of AVG that says its dated from 2011 on my backup computer.  AVG does not even show in my list of programs on MY COMPUTER so I could not uninstall it there. I downloaded and ran AVG Remover tool twice....and AVG is still there.  Now what?   
Hello Barbara,
We understand your concern. We apologize for the inconvenience. Please  download and run AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe. This tool will help with removing antivirus component of AVG 2017 and its traces.

Open tool
User Account control - click "Yes"
Windows safe mode - click "No" (we cannot recommend use the tool in safe mode, because there is a problem with compability)
Choose installed version (AVG Free, AVG Internet Security)
Click "Uninstall"
Click "Restart computer"

Once you restart your computer, please click the link to install AVG Ultimate http://files-download.avg.com/inst/mp/AVG_Ultimate_1827.exe

Thank you.