AVG removing mypcbackup

Sent via e-mail yesterday, not had a reply yet.  The amount of time I have spent on this problem already is quite ridiculous.  Can you resolve the problem or not?

Jacqui, This article (https://support.avg.com/SupportArticleView?q=mypcbackup&urlname=Detection-of-MyPCBackup-and-JustCloud-as-a-Potentially-Unwanted-Program&l=en_US) covers the latest situ with AVG. Please provide AVG with screenshot (http://avgclick.me/createascreenshot) of exception list and screenshot of detection of PC Backup software with more info displayed.
AVG Guru

Despite adding mypcbackup files to the exceptions folder (numerous times I may add) AVG continually remove mypcbackup from my computer.  Is there anyway around this or will I have to change from AVG to another anti virus?
Thank you

Jacqui, This article (https://support.avg.com/SupportArticleView?q=mypcbackup&urlname=Detection-of-MyPCBackup-and-JustCloud-as-a-Potentially-Unwanted-Program&l=en_US) covers the latest situ with AVG. Please provide AVG with screenshot (http://avgclick.me/createascreenshot) of exception list and screenshot of detection of PC Backup software with more info displayed.
AVG Guru

Sent via e-mail yesterday, not had a reply yet.  The amount of time I have spent on this problem already is quite ridiculous.  Can you resolve the problem or not?