Thank you Avinsh, sorry have only just found out how to find my thread and tried answering emails only to find they were 'no reply' which was not made clear on the 1st one.
After repeatedly being told to restart my computer on the AvG app after the 3rd attempt the problem was resolved.
Thank you.
Hi Marie.
Please try to keep the whole conversation in one thread to speed up resolution.
We appreciate your efforts so far to resolve this issue but I regret to hear that the issue persists. I have sent an email containing instructions to get connected with our remote assistance team. Please follow those instructions to get in touch with them to resolve your issue.
My original question was answered with a link to repair AVG. This I did and now it is telling me I have no security after restarting my pc, which has left me in a much worse position. My original question was that the browser scan was sticking at 75% but at least I had protection. I am at the moment downloading free AVG to have some protection even though I have 2 yrs subscribed AVG . HELP.
Hi Marie.
Please try to keep the whole conversation in one thread to speed up resolution.
We appreciate your efforts so far to resolve this issue but I regret to hear that the issue persists. I have sent an email containing instructions to get connected with our remote assistance team. Please follow those instructions to get in touch with them to resolve your issue.
Appreciate your efforts in working towards fixing the issue, Marie. Glad to know that AVG is back on track. There might be an update & it would have been applied to your program. Thank you for updating the status. Have a great day!