Hello Jane, great to know that your issue has been sorted out. Please post to us for any further assistance. Thank you.
Thanks! I've done that and I hope it's now useable.
I'm obviously not understanding a couple of things here.
1. My "Report Card" shows for last 30 days and then since Installation. If 0 have been scanned, what am I paying for??? When I look at the AVG Internet Security icon on my laptop it shows all green check marks and Protected.
| Emails scanned | 0 | 0 |
| Files scanned | 0 | 530843 |
Do the 0's above mean AVG Internet Security really isn't doing anything?
2. When I come online and go to the My Account, I'm told I don't have a subscription...yet I do have one, having bought a 2 yr one in 2013.
So...where do I stand? Am I being protected or have I spent money for nothing?
jane
Hello Jane, great to know that your issue has been sorted out. Please post to us for any further assistance. Thank you.
Hello Jane, I apologize for the inconvenience caused to you. For the scanning issue please re-install your AVG program. I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
Please install your AVG Internet Security again through the following link http://avgread.me/1DXPL5z .
Your AVG Internet Security program will not be able to view in the Subscription tab. Please find it in the Product tab in AVG My Account. Thank you.
Thanks! I've done that and I hope it's now useable.