AVG Rescue CD not recognizing USB keyboard

AVG Protection
19

Hello Alan,
Sorry for the delay in responding to you. Could you please let us know whether the keyboard is attached before powering on the computer? and also please try to attach the keyboard on different USB ports and check whether you could access it.
Thank you.

21

Anyone there to help?

23

Please let me know if you have a solution. If not I'll request a full refund as this product will not support me for recovery.

1

I posted this question two days ago and am not able to find it in the community so I posting again.

I am using Windows 7 and currently can not boot into Windows. I have the AVG Rescue on a bootable CD.
When it boots it shows the boot menu and I selectAVG Rescue CD. After that it doesn't recognize the USB keyboard.
How can I use the Rescue CD and keep my USB keyboard connection?

2

Anyone there to help?

4

Please let me know if you have a solution. If not I'll request a full refund as this product will not support me for recovery.

8

If keyboard not working so tell me how to collect and send logs?

3

Avinash,

Thank you for responding.
The keyboard works great until I make that selection. I tried another USB keyboard and same problem.

7

Alan, Click on 'All Questions' @ the top of the page & you'll see a drop-down menu inc 'My Questions' which you can click on.
AVG Guru

10

Alan,
I apologize for the inconvenience. The article link is here: https://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=180285

11

Please provide link to article.

12

@ Avinash (AVG Technologies)
Avinash, Quote 'please collect AVG RCD logs as described in this article'. Which article??.
AVG Guru

5

OK Alan, No probs… Your other posting (https://support.avg.com/answers?id=906b0000000bx0sAAA).
AVG Guru

13

I did load the rescue cd again and the ame problem exists with the usb keyboard.

Alan

14

Hello Alan,
We are sorry to know that. We are escalating this case to the concerned department and we will get back soon with the resolution. Thank you.

16

The keyboard is attached before power on and I tried several other USB ports with the same results.

17

Hello Alan,
We appreciate your valuable effort in trying to fix it.
Could you please restart your pc and then try to load the rescue cd and let us know the status of it.
Feel free to contact us for any further assistance. Thank you.

9

Any updates? I've been waiting almost four weeks for a solution.

15

Hello Alan,
Sorry for the delay in responding to you. Could you please let us know whether the keyboard is attached before powering on the computer? and also please try to attach the keyboard on different USB ports and check whether you could access it.
Thank you.

18

Alan,
Thank you for your patience. We request you to use a different keyboard. If the issue persist, please collect AVG RCD logs as described in this article and share it with us. Thank you.