... my mum has shared her subscription with me and it doesn't run out for well over a year.
Not managed to reach AVG support chat. No idea why. This is a product on PC I'm asking about
Hello Emma.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We will certainly check and help you.
Have you accpted invite from your sharing the subscription?
If not please use the below link which has steps accept the invitation.
Here is the link : | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=use-avg-family-sharing&q=family+sharing&supportType=home) (Select Family Member Tab in the link)
If you have already done the above steps then please check whether your are added in family by logging in you AVG My account.
Let us know the status after trying the steps above.
We await your prompt reply.
Hello Emma.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We will certainly check and help you.
Have you accpted invite from your sharing the subscription?
If not please use the below link which has steps accept the invitation.
Here is the link : | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=use-avg-family-sharing&q=family+sharing&supportType=home) (Select Family Member Tab in the link)
If you have already done the above steps then please check whether your are added in family by logging in you AVG My account.
Let us know the status after trying the steps above.
We await your prompt reply.