Hi San,
We're glad to look into this & help you.
Initially, please let us know the operating system & version of AVG that is installed on your computer (Open AVG - Menu - About).
Meanwhile, please follow the steps in this article to check if the editing software is listed in blocked apps & manage accordingly.
Hi San,
We're glad to look into this & help you.
Initially, please let us know the operating system & version of AVG that is installed on your computer (Open AVG - Menu - About).
Meanwhile, please follow the steps in this article to check if the editing software is listed in blocked apps & manage accordingly.
so i made a video and i was editing it on shotcut. and then my avg said something trying to change the file. and i was confused. so i clicked move to quarantine and then i tought it was not the editing program. but it was. now i cannot save the vids that i edited. and after this, i wanted to play my fav rhytm game osu. but avg said its a virus and it moved to quarantine but i cant find it in quarantine. i cant play my fav game now. what can i do pls someone help me i dont want to remove avg
Thank you for sharing the screenshot in English language, San.
We are sorry for the inconvenience that you experienced.
In order to analyze the file, we request you to submit the file for analysis through this website. https://www.avg.com/false-positive-file-form
If it is confirmed as safe, it will be whitelisted and the virus definitions database will be released through update.
You will also get the status updated via email.
Thank you.
Thank you for sharing the screenshot, San.
Are you using a free version of AVG product or paid version?
Did you try to add that editing application under "Blocked and allowed apps" in AVG Internet Security program and then check if it helps?
You can also refer to this article: https://bit.ly/3tKHpN1 on how to allow that app in AVG Internet Security program.
Thank you and keep us updated.
Thank you for providing the required information, San.
We request you to save a video and try to play the games again and check if you get any threat pop-ups, If yes, please click on 'See details' at the right bottom of that pop-up and send the complete screenshot. We will check and help you further.
If you need help with creating a screenshot, please refer to the below article.
https://support.avg.com/SupportArticleView?l=en&urlname=Create-screenshot
Thank you and keep us updated.
i changed language wait
but my avg is turkish nevermind i will send the pop up with details but there is no pop up when i try to save my video file
22.5.3235 (build 22.5.7263.730) its the version of my avg. and no its not on quarantine.