Alfred,
We do understand how difficult this is for you. In this case, we suggest you to reboot your device in safe mode and remove all the AVG folders manually.
Go to Run window (press windows key and R key simultaneously) and type “Temp” and remove all the files. Go to Run window and type “%temp%” and remove all the files. Go to Run window and type %appdata% - Remove all the AVG folders. Go to Run window and type %programdata% - Open the AVG folder and remove the old files. Please go to c: drive-> program files and delete the AVG files, now run the AVG remover tool again.
Click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run your AVG remover tool, once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C: and remove it.
AVG scan freezes constantly, it seem to freeze when scanning "Rootkits". When frozen you cannot press "pause" or "stop", nor can you force a new scan to start. Rebooting only works for ending a stuck scan process but it does not resovle the issue. I have tried to fix the issue by removing AVG, using the tool AVG wants you to use when removing AVG from your computer, and then reinstalling AVG. It didn't help.
Then you can download your AVG program using this http://www.avg.com/us-en/download link, run the downloaded file to start the installation process and follow the instructions on your screen. Complete the installation and restart your computer, check for the issue. Please, feel free to let us know if you require any further assistance. Thank you.
Alfred,
We do understand how difficult this is for you. In this case, we suggest you to reboot your device in safe mode and remove all the AVG folders manually.
Go to Run window (press windows key and R key simultaneously) and type “Temp” and remove all the files. Go to Run window and type “%temp%” and remove all the files. Go to Run window and type %appdata% - Remove all the AVG folders. Go to Run window and type %programdata% - Open the AVG folder and remove the old files. Please go to c: drive-> program files and delete the AVG files, now run the AVG remover tool again.
Click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run your AVG remover tool, once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C: and remove it.